Why Is My Brother Printer Printing Blank Pages? Troubleshooting Guide

Are you experiencing the frustrating issue of your Brother printer printing blank pages? Don’t worry, you’re not alone. Many printer users encounter this problem, and there can be several reasons behind it. In this comprehensive troubleshooting guide, we will explore the possible causes and provide you with effective solutions to fix this issue.

Before we delve into the troubleshooting steps, it’s essential to understand that a Brother printer printing blank pages can occur due to various factors, ranging from simple user errors to more complex technical issues. By examining each potential cause and their corresponding solutions, you can easily resolve this problem and get your printer back to producing high-quality prints.

Insufficient Ink Levels or Empty Cartridges

If your Brother printer is printing blank pages, the first thing to check is the ink levels in your cartridges. Insufficient ink or completely empty cartridges can prevent the printer from transferring any ink onto the paper. Here’s how you can troubleshoot this issue:

Check Ink Levels

Start by checking the ink levels on your printer. Different Brother printer models have different ways of accessing ink level information, so consult your printer’s user manual or online documentation for specific instructions. Once you locate the ink level information, make sure that the cartridges have enough ink to perform a print job. If the ink levels are low or empty, replace the cartridges with new ones.

Replace Cartridges

If your ink levels are low or empty, it’s time to replace the cartridges. Ensure that you have the correct cartridges for your Brother printer model. Follow the instructions provided by Brother on how to replace the cartridges, as the process may vary depending on the printer model. Once you’ve replaced the cartridges, perform a test print to check if the issue has been resolved.

Clogged Print Head

A clogged print head can also contribute to blank page printing. Over time, dust particles or dried ink can accumulate and block the nozzles on the print head, hindering the proper flow of ink. To clean your print head and resolve this issue, follow these steps:

Access the Printer Maintenance Menu

Most Brother printers have a maintenance menu that allows you to perform various printer maintenance tasks, including print head cleaning. Access this menu by navigating through the printer’s settings or using the control panel. Refer to your printer’s user manual for specific instructions on accessing the maintenance menu.

Perform Print Head Cleaning

Once you’re in the maintenance menu, look for an option to clean the print head. Select this option and follow the on-screen prompts to initiate the cleaning process. The printer will run a series of cleaning cycles to remove any clogs or blockages from the print head nozzles. After the cleaning process is complete, perform a test print to check if the blank page issue has been resolved.

Incorrect Paper Size or Type

Using the wrong paper size or type can cause your Brother printer to print blank pages. To ensure that you’re using the correct paper settings, follow these steps:

Verify Paper Size and Type

Check the paper size and type settings on both your computer and the printer. Ensure that the paper loaded in the printer matches the size and type selected in the print settings on your computer. If the settings don’t match, adjust them accordingly. Remember to use high-quality paper that is compatible with your Brother printer model.

Adjust Paper Settings on the Printer

If the paper settings on the printer don’t match the paper loaded, you’ll need to adjust them. Access the printer’s settings menu or control panel and navigate to the paper settings. Select the correct paper size and type, and save the changes. Perform a test print to confirm if the blank page issue has been resolved.

Driver or Software Issues

Outdated or corrupted printer drivers or software can lead to various printing problems, including blank pages. To troubleshoot driver or software-related issues, follow these steps:

Check for Driver Updates

Visit the Brother website or use the Brother software provided with your printer to check for driver updates. Download and install any available updates for your printer model. Up-to-date drivers ensure compatibility and can resolve issues that might be causing the blank page printing problem.

Reinstall the Printer Software

If updating the drivers did not resolve the issue, consider reinstalling the printer software. Uninstall the existing printer software from your computer and then download the latest software from the Brother website. Follow the installation instructions provided by Brother to reinstall the printer software. After the installation, perform a test print to check if the issue persists.

Troubleshoot Software-Related Issues

If the driver updates or software reinstallation didn’t fix the problem, there might be other software-related issues causing the blank page printing. Check for any conflicting software or settings on your computer that might interfere with the printer’s functioning. Disable unnecessary background programs and ensure that your printer is set as the default printing device. Test the printer again to see if the issue has been resolved.

Connectivity Problems

In some cases, connectivity issues between your printer and computer can result in blank page printing. To troubleshoot connectivity problems, follow these steps:

Check Physical Connections

Ensure that all physical connections between the printer and your computer are secure. If you’re using a USB cable, try using a different cable or connecting to a different USB port on your computer. If you’re using a wireless or network connection, ensure that both the printer and computer are connected to the same network and that the network connection is stable.

Restart Devices

If the physical connections are fine, try restarting both your printer and computer. Power off the devices, wait for a few seconds, and then power them back on. This can sometimes resolve minor connectivity issues and allow the printer to establish a proper connection with your computer.

Troubleshoot Wireless or Network Connection

If you’re using a wireless or network connection, ensure that the printer’s wireless settings are correctly configured. Consult your printer’s user manual or online documentation for guidance on configuring wireless or network settings. You may need to reconnect the printer to your network or update the network settings on your computer. Once the connection is established, perform a test print to check if the blank page issue is resolved.

Low-Quality Print Settings

If your Brother printer is set to low-quality or draft mode, it may print blank pages. To adjust the print settings and ensure you’re using the appropriate quality settings for your print jobs, follow these steps:

Access Printer Properties

Open the printer properties on your computer by going to the Control Panel or Printers & Scanners settings. Locate your Brother printer and right-click on it. From the context menu, select “Printing preferences” or “Properties.”

Adjust Print Quality Settings

In the printer properties window, navigate to the Print Quality or Print Settings tab. Look for an option that allows you to adjust the print quality or mode. Ensure that the print quality is set to a higher level, such as “Standard” or “High.” Save the changes and perform a test print to check if the blank page issue has been resolved.

Firmware Updates

Outdated firmware can sometimes cause printing issues, including blank pages. To check for firmware updates and update your Brother printer’s firmware, follow these steps:

Visit Brother’s Support Website

Go to the Brother support website and locate the firmware section. Enter your printer model and search for any available firmware updates. Download the latest firmware version compatible with your printer model. Be sure to read any instructions or guidelines provided by Brother regarding the firmware update process.

Update the Printer’s Firmware

Follow the instructions provided with the firmware update to install it on your printer. This typically involves connecting your printer to your computer via USB and running a firmware update utility. Ensure that your printer has sufficient power during the update process and do not turn it off or disconnect it until the update is complete. After the firmware update, perform a test print to check if the issue has been resolved.

Damaged or Faulty Components

In rare cases, physical damage or faulty components within the printer can lead to blank page printing. To troubleshoot and identify these issues, follow these steps:

Inspect the Printer

Check the printer thoroughly for any signs of physical damage, such as broken parts or loose connections. If you find any visible damage, it’s best to seek professional assistance or contact Brother’s customer support for further guidance. They can provide you with specific instructions or arrange for repairs if necessary.

Perform Printer Self-Test

Most Brother printers have a self-test or diagnostic mode that can help identify internal issues. Consult your printer’s user manual or online documentation to learn how to access the self-test mode. Follow the instructions provided to initiate the self-test. The printer will print a test page that can reveal any underlying problems. Analyze the test page and contact Brother’s customer support with the results for further assistance.

Environmental Factors

Environmental factors such as temperature and humidity can affect theprinter’s performance and lead to blank page printing. To optimize your printer’s environment and maintain ideal conditions for consistent and reliable printing, consider the following steps:

Temperature Control

Ensure that your Brother printer is placed in a room with a temperature within the recommended operating range. Extreme temperatures can affect the ink’s viscosity and the printer’s overall performance. Avoid exposing the printer to direct sunlight, as it can cause the internal components to overheat. Maintain a stable temperature in the room to prevent any adverse effects on the printer.

Humidity Control

Humidity levels can also impact your printer’s performance. High humidity can cause paper to absorb moisture, leading to smudging or ink bleeding. On the other hand, low humidity can cause paper to become too dry, resulting in paper jams or static electricity buildup. Aim for a moderate humidity level in the room where your printer is located. Use a humidifier or dehumidifier if necessary to maintain an optimal humidity range.

Printer Placement

The location of your Brother printer can also influence its performance. Place the printer on a stable and level surface to prevent any vibrations or movements that can affect the printing process. Ensure that there is sufficient space around the printer for proper ventilation and airflow. Avoid placing the printer near sources of heat, excessive dust, or other potential contaminants that can impact its functionality.

Regular Maintenance

To keep your Brother printer in optimal condition, perform regular maintenance tasks. This includes cleaning the printer’s exterior and interior, removing any dust or debris that may interfere with the printing process. Follow the manufacturer’s guidelines for cleaning specific printer components, such as the paper feed rollers or the platen. Regular maintenance can prevent issues like clogged print heads or paper jams that may result in blank page printing.

Other Troubleshooting Steps

If you have tried the previous solutions and the issue persists, there are additional troubleshooting steps you can take to resolve the problem. Consider the following:

Reset the Printer

Resetting the printer can sometimes clear temporary glitches or errors. Consult your printer’s user manual or online documentation to learn how to perform a reset. Typically, this involves powering off the printer, disconnecting it from the power source, waiting for a few minutes, and then reconnecting and powering it back on. After the reset, perform a test print to check if the blank page issue has been resolved.

Perform a Test Print

Performing a test print can help identify if the issue is specific to a particular document or file. Create a simple test document with a few lines of text or an image and send it to the printer. If the test print comes out correctly, it indicates that there might be compatibility issues or problems with specific files causing the blank page printing. In this case, try printing different documents or files to isolate the issue further.

Adjust Advanced Settings

If your Brother printer has advanced settings accessible through the printer software or control panel, consider exploring these options. Look for settings related to print quality, alignment, or color management. Experiment with different settings to see if they have any impact on the blank page issue. Keep track of the changes made and revert to the default settings if necessary.

Contact Brother Customer Support

If you have exhausted all troubleshooting steps and the issue persists, it may be time to seek assistance from Brother’s customer support. Contact their support team through phone, email, or their website’s live chat feature. Provide them with detailed information about the problem, the steps you have already taken, and any error messages or codes displayed by the printer. They will be able to offer further guidance or arrange for repairs if required.


In conclusion, a Brother printer printing blank pages can be a frustrating issue, but with the right troubleshooting steps, you can identify and resolve the problem. By checking ink levels, cleaning the print head, adjusting paper settings, updating drivers and firmware, troubleshooting connectivity issues, considering print quality settings, and examining other potential factors, you increase your chances of successfully fixing the issue. Remember to follow the instructions provided in each section carefully and seek professional assistance if needed. With patience and persistence, you’ll be able to overcome the blank page printing issue with your Brother printer and enjoy high-quality prints once again.

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