Are you frustrated because your HP Envy 4520 printer is not printing? Don’t worry, you’re not alone. Many users encounter this issue, but there are several solutions to get your printer up and running again. In this comprehensive guide, we will explore the possible causes behind this problem and provide you with step-by-step troubleshooting techniques to resolve it.
Before we dive into the solutions, let’s first understand the common reasons why your HP Envy 4520 may not be printing. It could be due to connectivity issues, outdated or incompatible drivers, paper jams, empty ink cartridges, or even software glitches. By identifying the root cause, you can effectively narrow down the troubleshooting process and save both time and effort.
Check Printer Connectivity
Summary: Ensure that your HP Envy 4520 is properly connected to your computer or network to avoid printing issues caused by connectivity problems.
One of the first things you should check when your HP Envy 4520 is not printing is the printer’s connectivity. Start by verifying that the USB cable is securely plugged into both the printer and your computer. If you are using a wireless connection, make sure that the printer is connected to the correct Wi-Fi network and that the signal strength is strong enough.
Verify USB Connection
If you are using a USB cable, check if it is properly connected to both the printer and your computer. Unplug and then re-plug the USB cable to ensure a secure connection. Also, try using a different USB port on your computer to rule out any issues with the specific port.
Ensure Proper Wireless Connection
If you are using a wireless connection, ensure that your HP Envy 4520 is connected to the correct Wi-Fi network. Go to the printer’s control panel and navigate to the network settings. Select the appropriate network and enter the correct password if prompted. Additionally, check the signal strength of your Wi-Fi network. If it is weak, consider moving the printer closer to the router or using a Wi-Fi range extender.
Restart Your Devices
If you have verified the connections but the printer is still not printing, try restarting both your computer and the printer. Sometimes, a simple restart can resolve temporary glitches and restore the printing functionality.
Update or Reinstall Printer Drivers
Summary: Outdated or incompatible printer drivers can often be the culprit behind printing problems. Learn how to update or reinstall the drivers to resolve this issue.
Printer drivers act as the bridge between your computer and the printer, facilitating communication and sending print commands. If your HP Envy 4520 is not printing, outdated or incompatible printer drivers could be the cause. Follow the steps below to update or reinstall the drivers:
Update Printer Drivers
First, check if there are any available updates for your printer drivers. Visit the official HP website and navigate to the support section. Enter your printer model and select the correct operating system. Look for the latest driver updates and download them to your computer. Once downloaded, run the installer and follow the on-screen instructions to update the drivers.
Reinstall Printer Drivers
If updating the drivers did not resolve the printing issue, you may need to reinstall them. Start by uninstalling the existing printer drivers from your computer. Go to the Control Panel, select “Devices and Printers,” right-click on your HP Envy 4520, and choose “Remove device” or “Uninstall.” After uninstalling, restart your computer. Once the computer has restarted, visit the HP website again, download the latest drivers for your printer model and operating system, and install them following the on-screen instructions.
Clear Paper Jams
Summary: Paper jams are a common occurrence in printers and can prevent them from printing. Follow our guide to safely clear any paper jams and get your HP Envy 4520 back to printing efficiently.
One of the most common reasons for a printer not printing is a paper jam. Paper jams can occur due to various reasons, such as using the wrong paper size, loading too much paper, or having debris stuck in the printer. Follow the steps below to safely clear any paper jams in your HP Envy 4520:
Locate and Remove Jammed Paper
Start by turning off the printer and unplugging it from the power source. Open the printer access door, usually located at the front or back of the printer, and carefully remove any visible jammed paper. Be gentle to avoid tearing the paper and causing further complications. If the paper is stuck deep inside the printer, refer to the printer’s manual or the HP website for specific instructions on how to access and remove the jammed paper.
Check for Any Obstructions
While clearing the paper jam, take a moment to inspect the printer for any loose paper scraps or foreign objects that may have caused the jam. Use a flashlight if necessary to get a clear view inside the printer. Remove any obstructions that you find, as they can hinder the printer’s performance and lead to future paper jams.
Reload Paper and Test
After successfully clearing the paper jam, reload the paper tray with the appropriate paper size and type. Make sure the paper is aligned correctly and does not exceed the maximum capacity specified by the printer. Once the paper is loaded, plug in the printer, turn it on, and try printing a test page to ensure that the issue has been resolved.
Check Ink Cartridges
Summary: Empty or faulty ink cartridges can lead to printing problems. Learn how to check the ink levels and replace cartridges if necessary.
If your HP Envy 4520 is not printing, it is essential to check the ink cartridges. Empty or faulty ink cartridges can prevent the printer from producing any output. Follow the steps below to check the ink levels and replace cartridges if necessary:
Check Ink Levels
Start by checking the ink levels in your printer. On your computer, open the HP printer software or the printer’s control panel. Look for an option that displays the ink levels or cartridge information. If the ink levels are low or empty, replace the cartridges with new ones. Make sure to use genuine HP ink cartridges that are compatible with your printer model.
Replace Ink Cartridges
If the ink levels are low or empty, it’s time to replace the ink cartridges. Start by turning on the printer and opening the access door. Wait for the ink carriage to move to the center of the printer. Gently press down on the old cartridge to release it and remove it from the slot. Take the new cartridge out of its packaging, remove the protective tape, and insert it into the corresponding slot. Press firmly until it clicks into place. Repeat this process for any other cartridges that need replacement. Close the access door, and the printer will automatically align the new cartridges.
Run Printer Troubleshooter
Summary: Utilize the built-in printer troubleshooter tool to automatically diagnose and resolve common printer issues.
If you are still experiencing issues with your HP Envy 4520 not printing, you can take advantage of the built-in printer troubleshooter. This tool can automatically detect and resolve common printing problems. Here’s how to use it:
Access the Printer Troubleshooter
On your computer, go to the Control Panel and navigate to the “Devices and Printers” section. Right-click on your HP Envy 4520 and select “Troubleshoot” or “Troubleshoot problems.” This will launch the printer troubleshooter tool.
Follow the Troubleshooter Steps
The printer troubleshooter will guide you through a series of steps to diagnose and resolve the printing problem. It may ask you questions, check settings, or run diagnostic tests. Follow the on-screen instructions and provide any necessary information. The troubleshooter will attempt to fix the issue automatically. After it completes the troubleshooting process, try printing a test page to check if the problem has been resolved.
Reset Printer Settings
Summary: Resetting the printer settings can often eliminate any software glitches that may be causing the printing problem. Follow our instructions to perform a reset on your HP Envy 4520.
Resetting the printer settings can help eliminate any software-related issues that may be causing your HP Envy 4520 to not print. Follow these steps to perform a reset:
Perform a Partial Reset
Start by turning on the printer and waiting for it to become idle. Locate the power button on the printer’s control panel and unplug the power cord from the back of the printer while keeping the power button pressed. Wait for at least 15 seconds, then plug the power cord back in while still holding the power button. Release the power button after 5 seconds. The printer will perform a partial reset, and you can then test if the printing problem has been resolved.
Perform a Semi-Full Reset
If the partial reset did not resolve the issue, you can try performing a semi-full reset. Follow the same steps as the partial reset, but release the power button after plugging in the power cord. The printer will perform a semi-full reset,and you can then test if the printing problem has been resolved. It’s important to note that performing a semi-full reset will reset the printer to its default settings, so you may need to reconfigure any custom settings you had previously set.
Ensure Proper Paper Alignment
Summary: Incorrect paper alignment can lead to printing errors. Learn how to properly align the paper for smooth printing.
Improper paper alignment can cause your HP Envy 4520 to not print correctly. Follow these steps to ensure proper paper alignment:
Adjust the Paper Guides
Start by checking the paper guides in the input tray. These guides help keep the paper aligned and prevent it from skewing during printing. Make sure the paper guides are snug against the edges of the paper stack, but not too tight that they cause the paper to bend. Adjust the guides if necessary to match the size of the paper you are using.
Load the Paper Correctly
Next, ensure that you are loading the paper correctly into the input tray. Refer to the printer’s manual for the correct orientation of the paper. Typically, the printable side of the paper should face down in the tray. Be careful not to overload the tray, as this can lead to paper jams and printing issues.
Use the Correct Paper Size
Make sure that you are using the correct paper size for your print job. If the paper size in the print settings does not match the size of the paper loaded in the tray, the printer may not print or may produce incorrect output. Double-check the paper size settings in both your computer’s print dialog and the printer’s control panel to ensure they match.
Check Print Queue and Restart Print Spooler
Summary: A stuck print queue or a malfunctioning print spooler can prevent your HP Envy 4520 from printing. Discover how to clear the print queue and restart the print spooler to get things back on track.
If your HP Envy 4520 is not printing, there may be a problem with the print queue or the print spooler. Follow these steps to clear the print queue and restart the print spooler:
Clear the Print Queue
Start by opening the print queue on your computer. In the print queue window, locate your print job and cancel or delete it. If there are multiple print jobs in the queue, cancel or delete them all. Sometimes, a stuck print job can prevent new ones from being processed, resulting in the printer not printing.
Restart the Print Spooler
The print spooler is a service that manages the print jobs on your computer. Restarting it can help resolve issues that may be preventing your HP Envy 4520 from printing. To restart the print spooler, follow these steps:
On Windows:
- Press the Windows key + R to open the Run dialog box.
- Type “services.msc” and press Enter.
- In the Services window, scroll down and locate the “Print Spooler” service.
- Right-click on the “Print Spooler” service and select “Restart.”
On Mac:
- Click on the Apple menu and select “System Preferences.”
- Choose “Printers & Scanners.”
- On the left side, select your HP Envy 4520 printer.
- Click on the minus (-) button to remove the printer.
- Click on the plus (+) button to add the printer again.
After restarting the print spooler, try printing a test page to see if the printer is now functioning correctly.
Test Print on Another Device
Summary: To rule out any issues with your computer, try printing from another device to determine if the problem lies with the printer itself.
If you have access to another device, such as a laptop or smartphone, try printing a test page from that device to your HP Envy 4520. This will help determine if the issue is specific to your computer or if it is a problem with the printer itself.
Connect the Printer to Another Device
Start by connecting your HP Envy 4520 to the other device using either a USB cable or through a wireless connection, depending on the available options. Ensure that the printer is properly set up and recognized by the device.
Print a Test Page
Once the printer is connected, send a print command to the printer from the other device. This can be done by opening a document or image and selecting the print option. If the printer successfully prints from the other device, it suggests that the issue may be with your computer rather than the printer itself.
Contact HP Support
Summary: If all else fails, reaching out to HP support can provide you with expert assistance and guidance to resolve the printing issue with your HP Envy 4520.
If you have followed all the troubleshooting steps outlined above and your HP Envy 4520 is still not printing, it may be time to seek assistance from HP support. They have a team of experts who can guide you through the process of resolving the issue or provide further troubleshooting steps.
Visit the HP Support Website
Start by visiting the official HP support website. Navigate to the support section and search for your specific printer model, the HP Envy 4520. You will find a wealth of resources, including FAQs, troubleshooting guides, and driver downloads.
Contact HP Support Directly
If you are unable to find a solution on the support website, you can contact HP support directly for personalized assistance. They offer various support options, including phone support, live chat, and email support. Provide them with detailed information about the issue you are facing, the steps you have already taken, and any error messages you have encountered. Their support team will work with you to resolve the printing problem.
In conclusion, troubleshooting your HP Envy 4520 printer not printing requires a systematic approach to identify and resolve the underlying cause. By following the steps outlined in this comprehensive guide, you can effectively troubleshoot and fix the issue, ensuring smooth and uninterrupted printing in the future.