Are you struggling with your HP Deskjet 3755 printer not printing? Don’t worry, you’re not alone! Many users encounter this frustrating issue, and it can be caused by various factors. In this comprehensive guide, we will walk you through the troubleshooting steps to fix the HP Deskjet 3755 not printing problem. Whether it’s a software glitch, connectivity issue, or a faulty hardware component, we’ve got you covered with solutions to get your printer up and running again.
Before diving into the troubleshooting steps, let’s briefly discuss the HP Deskjet 3755 printer. Known for its compact size and versatility, this all-in-one inkjet printer is popular among home and small office users. However, like any other printer, it is prone to issues that can hinder its performance, such as the printer not printing problem. We understand the frustration of being unable to print important documents or assignments, which is why we have created this comprehensive guide to help you resolve the issue efficiently.
Check Printer Connectivity
Summary: Ensure that your printer is properly connected to your computer or network to eliminate any connectivity issues that may be causing the printing problem.
One of the first steps you should take when your HP Deskjet 3755 printer is not printing is to check its connectivity. Start by verifying that the printer is securely connected to your computer or network. If you are using a USB cable to connect the printer to your computer, ensure that it is properly plugged in on both ends. Additionally, check if the USB port on your computer is working by connecting another device. If the USB port is faulty, try using a different port.
If you are using a wireless connection, make sure that your printer is connected to the same Wi-Fi network as your computer. Check the Wi-Fi indicator on the printer to ensure that it has a stable connection. If the connection is weak or intermittent, try moving the printer closer to the router or eliminating any potential sources of interference, such as other electronic devices or walls.
Restart Devices
If you have verified the connections and are still facing printing issues, try restarting both your printer and computer. This can help refresh the connection and resolve any temporary glitches that may be causing the problem. Turn off both devices, wait for a few seconds, and then turn them back on. Once they have restarted, attempt to print a test page to check if the issue has been resolved.
Update Printer Firmware
Outdated firmware can also cause printing problems. Manufacturers often release firmware updates to improve printer performance, fix bugs, and enhance compatibility with different operating systems. To update the firmware of your HP Deskjet 3755 printer, visit the official HP website and navigate to the printer’s support page. Look for the latest firmware update for your specific printer model and download it onto your computer.
Once the firmware update file is downloaded, follow the instructions provided by HP to install it on your printer. This process may vary depending on the printer model, so make sure to carefully read the installation guide. After the firmware update is complete, restart your printer and attempt to print a document to see if the issue has been resolved.
Verify Printer Driver Installation
Summary: Check if the correct printer driver is installed on your computer, as an outdated or incompatible driver can prevent your HP Deskjet 3755 from printing.
Printer drivers act as a bridge between your computer and the printer, allowing them to communicate effectively. If the printer driver is outdated, incompatible, or missing, it can result in printing issues. To check if the correct printer driver is installed on your computer, follow these steps:
Windows:
- Open the Control Panel by searching for it in the Start menu.
- Click on “Devices and Printers” or “Printers and Scanners” (depending on your Windows version).
- Locate your HP Deskjet 3755 printer in the list of installed printers.
- Right-click on the printer and select “Properties” or “Printer Properties.”
- In the properties window, navigate to the “Advanced” or “Hardware” tab.
- Look for the “Driver” or “Driver Details” button and click on it.
- Verify that the driver listed is the correct one for your HP Deskjet 3755 printer. If it is outdated or incorrect, you will need to update or reinstall the driver.
Mac:
- Click on the Apple menu and select “System Preferences.”
- Click on “Printers & Scanners” or “Print & Fax.”
- Select your HP Deskjet 3755 printer from the list of installed printers.
- Click on the “Options & Supplies” or “Open Print Queue” button.
- In the new window, click on the “Driver” or “Printer Setup” tab.
- Verify that the driver listed is the correct one for your HP Deskjet 3755 printer. If it is outdated or incorrect, you will need to update or reinstall the driver.
If you find that the driver is outdated or incorrect, visit the official HP website and navigate to the printer’s support page. Look for the latest driver for your specific printer model and download it onto your computer. Follow the installation instructions provided by HP to update or reinstall the driver. Once the driver is successfully installed, restart your computer and try printing a document to see if the issue has been resolved.
Clear Print Queue and Restart Print Spooler
Summary: A jammed print queue or a malfunctioning print spooler can prevent your printer from printing. Learn how to clear the print queue and restart the print spooler to resolve the issue.
When you send a document to print, it gets added to the print queue, which is a list of pending print jobs. Sometimes, a print job may get stuck in the queue, causing subsequent print jobs to be held up. To clear the print queue and resolve any printing issues related to it, follow these steps:
Clear Print Queue:
- Open the Control Panel on your computer.
- Click on “Devices and Printers” or “Printers and Scanners” (depending on your Windows version).
- Locate your HP Deskjet 3755 printer in the list of installed printers.
- Right-click on the printer and select “See what’s printing” or “Open print queue.”
- In the print queue window, click on the “Printer” menu at the top.
- Select “Cancel All Documents” to clear the print queue.
Restart Print Spooler:
- Open the Services window by pressing the Windows key + R, typing “services.msc” (without quotes), and pressing Enter.
- In the Services window, scroll down and locate “Print Spooler” in the list.
- Right-click on “Print Spooler” and select “Restart.”
After restarting the print spooler, try printing a document to see if the issue has been resolved. If the problem persists, continue with the next troubleshooting step.
Perform a Printer Reset
Summary: Resetting your HP Deskjet 3755 printer to its default factory settings can often resolve various software-related issues, including the printing problem.
If you have tried the previous troubleshooting steps and are still experiencing printing issues with your HP Deskjet 3755, performing a printer reset can help resolve software-related problems. Resetting the printer will restore it to its default factory settings, eliminating any configuration issues or corrupted settings that may be causing the problem.
Perform a Power Reset:
- Turn off the printer and disconnect the power cord from the power outlet.
- Wait for at least 60 seconds to allow any residual power to dissipate.
- Reconnect the power cord to the power outlet and turn on the printer.
Perform a Partial Reset:
- Ensure that the printer is turned on.
- Disconnect the power cord from the rear of the printer while it is still turned on.
- Unplug the power cord from the power outlet.
- Wait for at least 60 seconds.
- Reconnect the power cord to the power outlet and the printer.
- Turn on the printer if it does not turn on automatically.
Perform a Semi-Full Reset:
- Ensure that the printer is turned on.
- Disconnect the power cord from the rear of the printer while it is still turned on.
- Remove any USB or Ethernet cables connected to the printer.
- Press and hold the power button on the printer for at least 20 seconds.
- While holding the power button, reconnect the power cord to the rear of the printer.
- Release the power button once the printer powers on.
After performing the printer reset, set up the printer again as you would when initially installing it. Follow the on-screen instructions provided by the printer’s control panelto reconnect it to your computer or network. Once the setup is complete, try printing a document to see if the issue has been resolved. If the printer still does not print, proceed to the next troubleshooting step.
Check Ink Levels and Replace Cartridges
Summary: Low ink levels or faulty cartridges can lead to printing issues. Learn how to check ink levels and replace cartridges in your HP Deskjet 3755 printer.
One common reason for the HP Deskjet 3755 not printing issue is low ink levels or faulty cartridges. To check the ink levels, follow the steps below:
Windows:
- Open the HP Printer Assistant software on your computer.
- Click on “Estimated Ink Levels” or a similar option.
- A window will open displaying the ink levels for each cartridge.
Mac:
- Click on the Apple menu and select “System Preferences.”
- Click on “Printers & Scanners” or “Print & Fax.”
- Select your HP Deskjet 3755 printer from the list of installed printers.
- Click on the “Options & Supplies” or “Open Print Queue” button.
- In the new window, click on the “Supply Levels” or “Supply Info” tab.
- The ink levels for each cartridge will be displayed.
If any of the ink cartridges are low or empty, replace them with new ones. Refer to the printer’s user manual or the instructions provided by HP on how to properly replace the cartridges. After replacing the cartridges, try printing a document to see if the issue has been resolved. If the printer still does not print, proceed to the next troubleshooting step.
Clean Print Heads
Summary: Clogged print heads can result in poor print quality or no printing at all. Follow our step-by-step guide to clean the print heads of your HP Deskjet 3755 printer.
If your HP Deskjet 3755 printer is not printing correctly or producing faded prints, the print heads may be clogged. Print heads are responsible for transferring ink onto the paper, and when they become clogged with dried ink or debris, it can result in poor print quality or no printing at all. To clean the print heads, follow these steps:
Windows:
- Open the HP Printer Assistant software on your computer.
- Click on “Maintain Your Printer” or a similar option.
- Select “Clean Ink Cartridges” or a similar option.
- Follow the on-screen instructions to initiate the cleaning process.
Mac:
- Click on the Apple menu and select “System Preferences.”
- Click on “Printers & Scanners” or “Print & Fax.”
- Select your HP Deskjet 3755 printer from the list of installed printers.
- Click on the “Options & Supplies” or “Open Print Queue” button.
- In the new window, click on the “Utility” or “Maintenance” tab.
- Click on “Open Printer Utility” or a similar option.
- Select “Clean Print Heads” or a similar option.
- Follow the on-screen instructions to initiate the cleaning process.
Run the print head cleaning process a few times to ensure a thorough cleaning. Once the cleaning process is complete, try printing a document to see if the issue has been resolved. If the printer still does not print, proceed to the next troubleshooting step.
Troubleshoot Paper Jams
Summary: Paper jams are a common cause of printing problems. Learn how to troubleshoot and clear paper jams in your HP Deskjet 3755 printer.
If your HP Deskjet 3755 printer is not printing and you hear unusual noises or see error messages indicating a paper jam, it is likely that there is a paper jam inside the printer. Paper jams can prevent the printer from functioning correctly and can cause various printing issues. Follow the steps below to troubleshoot and clear paper jams:
Remove Jammed Paper:
- Turn off the printer and disconnect the power cord.
- Open the input tray and remove any loose paper.
- Gently pull out any jammed paper from the input tray or output tray. Be careful not to tear the paper.
- If the paper is stuck in the middle of the printer, open the printer cover and carefully remove the jammed paper.
- Check the rear access door or duplexer (if applicable) for any jammed paper and remove it.
- Close all the printer covers and reconnect the power cord.
- Turn on the printer and try printing a document to see if the issue has been resolved.
Prevent Future Paper Jams:
To prevent paper jams in the future, follow these tips:
- Ensure that the paper is properly aligned and not bent or wrinkled before loading it into the input tray.
- Use the correct paper size and type recommended for your printer.
- Do not overload the input tray with too much paper.
- Regularly clean the input and output trays to remove any dust or debris that may cause paper jams.
If the printer still does not print after clearing the paper jam, proceed to the next troubleshooting step.
Check Printer Settings and Preferences
Summary: Incorrect printer settings or preferences can lead to printing issues. Ensure that the printer settings are properly configured to resolve the problem.
Incorrect printer settings or preferences can sometimes cause the HP Deskjet 3755 printer not to print. To check and adjust the printer settings, follow these steps:
Windows:
- Open the Control Panel on your computer.
- Click on “Devices and Printers” or “Printers and Scanners” (depending on your Windows version).
- Locate your HP Deskjet 3755 printer in the list of installed printers.
- Right-click on the printer and select “Printing Preferences” or “Properties.”
- In the preferences window, review the settings for paper size, print quality, and other options.
- Make any necessary adjustments to the settings and click “OK” to save the changes.
Mac:
- Click on the Apple menu and select “System Preferences.”
- Click on “Printers & Scanners” or “Print & Fax.”
- Select your HP Deskjet 3755 printer from the list of installed printers.
- Click on the “Options & Supplies” or “Open Print Queue” button.
- In the new window, click on the “Utility” or “Maintenance” tab.
- Click on “Open Printer Utility” or a similar option.
- Review the settings for paper size, print quality, and other options.
- Make any necessary adjustments to the settings and click “OK” to save the changes.
Ensure that the settings match the requirements of your print job, such as the correct paper size, orientation, and print quality. Once you have adjusted the settings, try printing a document to see if the issue has been resolved. If the printer still does not print, proceed to the next troubleshooting step.
Contact HP Support
Summary: If all else fails, reaching out to HP support can provide you with additional assistance and guidance to resolve the HP Deskjet 3755 not printing problem.
If you have followed all the troubleshooting steps outlined above and your HP Deskjet 3755 printer still does not print, it may be time to seek assistance from HP support. HP provides dedicated support for their printers and can help diagnose and resolve complex issues that cannot be resolved through basic troubleshooting steps. Contact HP support by visiting their official website and navigating to the support section. Look for the contact options, such as phone support or live chat, and reach out to them with your printer’s details and the issue you are experiencing.
When contacting HP support, be prepared to provide them with information about your printer, such as the model number, serial number, and any error messages or symptoms you have observed. The support representative will guide you through additional troubleshooting steps or may recommend service or repair options if necessary.
In conclusion, encountering the “HP Deskjet 3755 not printing” issue can be frustrating, but with the help of this comprehensive troubleshooting guide, you can overcome it. By following the steps outlined above, you can identify and resolve the underlying causes of the printing problem. Remember to check printer connectivity, verify the printer driver installation, clear the print queue, perform a printer reset, update the firmware, check ink levels, clean print heads, troubleshoot paper jams, review printer settings, and seek HP support when needed. With these solutions at your disposal, you’ll have your HP Deskjet 3755 printer back up and running in no time.